Gibson Now Offers Guitar Players A Free Virtual Guitar Set-Up

Gibson Virtual Guitar Tech

Videos by American Songwriter

Videos by American Songwriter

If you’ve wanted to learn how to properly set up your guitar there’s no better person to learn from than a pro guitar tech. Gibson has stepped up once again during the coronavirus pandemic with the launch of their Gibson Virtual Guitar Tech Service, a fully interactive guitar service. It’s a detailed one-on-one, personalized consultation and best of all, it’s free.

The Gibson Virtual Guitar Tech Service provides interactive assistance with a variety of basic tune-up and maintenance tasks. Since players do the actual work while the technician demonstrates, guides and advises in real-time, the player’s comfort level will determine the level of service performed. But even most beginners will be able learn to successfully remove old strings, clean their instrument, condition the fretboard, install new strings and tune the instrument with the help of an experienced Gibson technician. Advanced tasks such as adjusting your truss rod, pickup height, action and intonation, are available upon consultation. If the instrument needs more extensive repair work, the technician will provide counsel on professional services.

“In these unprecedented times, we all could use a little virtual help from an experienced technician to set up our guitars at home” says Cesar GueikianChief Merchant Officer of Gibson. “With the Gibson Virtual Guitar Tech Service, we’re giving our fans around the world the support needed to set up and play our guitars at home.”

With Gibson’s free online one-on-one video conference calls, the Gibson Virtual Guitar Tech Service will assist with your Gibson, Epiphone, Kramer or Steinberger electric or acoustic guitar, ukulele, banjo, mandolin, or electric bass. The two-step set up process is entirely FREE:

Step # 1:

  • Go to and schedule a FREE 30-minute one-on-one consultation call with a VGT. On this video conference call, you’ll discuss the instrument type, condition, any issues you’re currently experiencing and what type of services are needed. The VGT will ask questions about your playing and style, as well as, your experience and comfort level with working on your own instrument. The VGT will give you a list of the basic tools and supplies needed to successfully perform the tune-up tasks.

Step #2:

  • Upon completing Step #1, schedule a FREE 60-minute one-on-one Basic Guitar Tune Up Service with a VGT. This appointment is confirmed after your initial consultation call in order to give you time to order the recommended supplies and tools. The VGT will guide you–via real-time video–step-by-step through the process of servicing your instrument.



Gibson Virtual Guitar Tech Service calls are free, personalized, one-on-one live video conference calls between you and a knowledgeable and experienced instrument technician. Players will need to download Zoom video conferencing software for free:

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